Customers may request a refund and/or return a product only in the following situations:

 

• • "Damaged Product" refers to products that are damaged upon delivery to the customer, believed to have occurred during packing.

• • "Expired Product" refers to products that have expired.

• • "Incomplete Product" refers to products that the customer receives which do not match the order details.

• • "Product Not as Described" refers to products that do not meet the specified information, such as incorrect size or model.

• • "Wrong Product Received" refers to products that are not what the customer ordered.
    In the event that the customer encounters any of the above situations, please contact our customer service department with the following details: Purchase method Order number Photo of the damaged product Description of the issue This must be done within 14 days from the date of receipt of the product.
    Once our customer service department confirms your request, we will provide the return address. Please package all received items according to the instructions provided by our customer service team and return them to us within 7 days from the confirmation of your request. You will be reimbursed for the shipping costs afterward. The product must be in its original condition, with the packaging unopened, unbroken, and unused, unless an accidental defect occurs, based on the information received or visible on the packaging.

• • Products returned with alterations, damage, incomplete, or if the product has exceeded 7 days from the date the customer received confirmation from our customer service, will not be eligible for return or refund.
    The following products will not be accepted for exchange or return:

• • Discounted items or free gifts cannot be exchanged or redeemed for cash.

• • Products damaged due to customer use.

• • Products returned due to customer dissatisfaction with the item.

• • Products that cannot be verified from the order or without proof of payment.

 

1. 1. Steps to Request a Refund/Return

 

• • Customers can request a return by contacting customer service, providing details such as purchase method, order number, and sending images or documents showing the condition of the product.

• • After customer service approves the return request, please pack the item as instructed.

• • Please send the parcel to: Customer Service Department Nara Tree Co., Ltd. 101/16 Moo 8, Bang Chak, Phra Pradaeng, Samut Prakan 10130 Phone: 098-8858789 Please send it via registered mail or EMS, which allows tracking of the parcel status, to serve as evidence for the refund. Keep the shipping receipt. Once we receive the parcel, we will inspect the items and process the refund as quickly as possible.

 

1. 1. Refund Policy The company will refund the product price to the customer if it is unable to deliver the items as ordered. The refund process will be as follows: In the case where the customer has made a full payment, the total amount will be refunded to the account from which the payment was made within 7 days after agreeing to the refund.

                  Customer service operates on business days from Monday to Friday, 09:00 AM - 5:00 PM (except public holidays) through the following channels:

 

• • Email: naratree88@hotmail.com

• • Line@: @pinnarathai

• • Phone: 098-8858789 (Customer Service Department)